TripMatrix empowers travel agencies, DMCs, travel advisors, and tour operators with comprehensive tools for seamless trip management and unparalleled customer service.
Traveler Portal Built
Deliver real-time itineraries, secure online payments, and instant document access through the TripMatrix platform – built for travel agencies, DMCs, tour operators and travel advisors.
Connected Travel Experiences
for You and Your Clients
TripMatrix Traveler Portal is the client-facing extension of our travel software platform – giving your clients direct access to their trips while keeping everything synchronized with your back-office system.
Everything your travel company needs, and everything your client expects.
What Makes TripMatrix Traveler Portal
Different?
Real-time itinerary synchronization
From offer to booking in one go
Secure online payments
Automatic document generation
Branded client experience
Direct client-agent chat
How It Works?
Traveler Portal is fully integrated into the TripMatrix travel software, ensuring that every trip detail, payment and document is synchronized in real time.
All trip requests appear in the Trip Request module
You or someone from your team creates the itinerary inside TripMatrix software using the Trip Planner, adding services, pricing and markups.
Send a personalized link
With one click, send your client a secure Traveler Portal link where they can view all the details of their trip. No attachments, no PDFs, no long email threads.
Client reviews the itinerary
The client log into their portal to:
- View the full itinerary
- Review pricing
- Check payment and cancellation terms
- Chat directly with their agent
Approval and Secure Online Payment
The client approves the proposal and completes payment directly using secure payment processing. The transaction is automatically recorded inside your TripMatrix travel management software.
Instant document access
Once payment is confirmed the client has access to invoices, vouchers, tickets, and travel documents.
Fully Synced. Fully Automated.
No duplicate data entry
No version confusion
No outdated itineraries
No manual document handling
Still Sending Versioned Itineraries After Every Change? Transform How Your Clients Experience Travel.
Frequently asked questions
Yes. Clients can approve their trip proposal and complete payment directly through the Traveler Portal. If your company uses Stripe or Repayd, online payments are processed securely and automatically recorded in TripMatrix - both in your back-office and on the portal, with no manual reconciliation needed. If you use a different payment method, you can display the relevant payment instructions to the client through the portal (such as wire transfer details of an embedded link to an external payment gateway). In this case, once the payment is received, the agent manually enters it into TripMatrix to update the trip status accordingly.
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